Shipping policy

At Diaspora London, we aim to provide you with the best possible shipping experience. This shipping policy outlines our shipping methods, delivery times, and any additional fees that may apply.

1. Shipping Methods: We offer standard shipping for all orders. Orders are shipped via TNT, and tracking information will be provided once your order has been shipped.

2. Delivery Times: Please allow up to 14 days for delivery of any item. Delivery times may vary depending on your location and shipping carrier, and we are not responsible for any delays that may occur during transit. If you have not received your order within 14 days, please contact us  and we will make reasonable efforts to resolve the issue.

3. Shipping Fees: Shipping fees are calculated at checkout based on the weight and destination of your order. Additional fees may apply for expedited shipping or international orders.

4. Customs and Import Duties: International orders may be subject to customs and import duties, which are the responsibility of the customer. Please check with your local customs office for more information.

5. Address Accuracy: It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for any delays or delivery issues that may occur due to incorrect or incomplete addresses.

6. Shipping Restrictions: We currently do not ship to certain countries or regions. If your country or region is not available at checkout, we apologise for any inconvenience.

7. Returns and Exchanges: Please refer to our refund policy for information on returns and exchanges.

Thank you for choosing Diaspora London. If you have any questions or concerns about our shipping policy or your order, please contact us.